Bought the glasses as a present for my sister and she hasn't stopped talking about them. The box alone looks like it cost twice the price. Arrived in 6 days with tracking the whole way.
Ocean Glasses Gift Set
Margaret H., United Kingdom
Nuvaneo is the online store behind the products on our pages: kitchen, home, wellness and faith products from independent makers and small brands around the world, sold with one checkout, one customer service team and one returns policy. Just ordered? This is where your payment, your parcel and your questions are handled.
Here's what it is and what to do if something doesn't look right.
Nuvaneo takes the payment for every product it sells, so the charge appears as nuvaneo.com (or NUVANEO) rather than under the name of the product you bought.
If you added an extra item at checkout, each extra item shows as a separate payment on the same day. There are no subscriptions and nothing is taken later.
Email us with your order number. We can refund, resend or correct an address within 1 working day. A dispute through your bank takes weeks and puts your order on hold.
Everything we sell, in one place, with one checkout and one customer service team.
Written by people who ordered through Nuvaneo.
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Bought the glasses as a present for my sister and she hasn't stopped talking about them. The box alone looks like it cost twice the price. Arrived in 6 days with tracking the whole way.
Heavy, solid board that doesn't slide around on the worktop. I emailed to change the delivery address the day after ordering and it was sorted within the hour.
Lovely throw, softer than I expected. Took 9 days to reach Ohio, which is a bit longer than I'd hoped, but the tracking emails kept me in the loop.
I'll admit I panicked when I saw nuvaneo.com on my statement instead of the pan's name. One email and they explained everything. The pan itself is superb on induction.
Made a beef stew the day it arrived. Even heat, no hot spots, and the lid fits tight. Well packed too, not a scratch on it.
Looks great on the office wall and it's quieter than the clock it replaced. The hanging instructions could be clearer, otherwise very happy.
A confirmation email from Nuvaneo arrives within minutes, with your order number, what you bought and what was charged.
You get a shipping email with a tracking number and a link. Need to change the address? Email us before dispatch.
Delivery takes 5 to 10 working days in the UK after dispatch. The estimate for your country is in your shipping email.
Not happy with your product? Email us within 30 days of delivery and we'll sort out a refund to the same card.
We look for products that solve an everyday problem well, often made by independent makers and small brands you won't find on the high street: a board that lasts, a pan that heats evenly, a device that eases a stiff back. We sell them through our own store and through the articles and offers we publish online.
Whichever page you ordered on, your order is handled by the same team, with the same checkout, the same customer service inbox and the same returns policy.
Email contact@nuvaneo.com with your order number, or reply to any email we've sent you. A member of the team answers within 1 working day, Monday to Friday.